Refund Policy
Thank you for subscribing to our service. To ensure a transparent experience, please carefully read our refund policy before making a purchase.
Free Credit for Trial Use
We offer free credits to all new users to try out our services. Please make full use of these free credits to evaluate whether the product meets your needs before making any payment.
No Refund After Purchase
Due to the nature of our digital service and immediate delivery of content, all purchases are final and non-refundable once the payment has been successfully processed. Please make your purchase decision carefully.
Auto-Renewal and Payment Notification
To ensure uninterrupted service, we offer an auto-renewal subscription.
You will receive an email notification prior to any upcoming auto-renewal charge. Please make sure your email address is up-to-date and check your inbox regularly.
Once an auto-renewal charge has been processed, no refund will be issued. If you do not wish to continue, please cancel your subscription before the next billing cycle.
Refunds in Exceptional Cases
Refunds will only be considered under the following exceptional circumstances:
- Technical issues or system failures that prevent normal access to the service;
- Duplicate or erroneous charges caused by a platform-related error.
How to Request a Refund
If you believe you qualify for a refund under the conditions above, please contact us at:
Email: [email protected]
Include your order ID, a description of the issue, and relevant screenshots
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
We will review your request within 5 business days and, if approved, process the refund within 7 business days to the original payment method.
